Privacy policy

Effective date: 1 August 2025

Prevalostine is committed to protecting personal information. This policy describes how personal data is collected, processed, stored and protected when using the platform or website.

1. Data collected

Types of personal data that may be collected:

Contact: Name, email, phone and similar details provided during registration, enquiries or support interactions.
Verification: Information such as ID documents or proof of address where required by law.
Usage: Interactions with the platform (IP, device, browser and navigation patterns).
Cookies: Collected via cookies to improve functionality and performance (see cookies policy).

2. Purpose of use

Personal data is used to:

Provide and improve the platform and its features.
Comply with legal obligations.
Respond to account‑related queries, updates or support.
Send platform updates where consented.
Analyse performance to improve the experience.

3. Legal bases

Processing may rely on:

Consent (e.g., for marketing communication).
Contractual necessity (access to the platform).
Legal obligations.
Legitimate interests (optimisation or fraud prevention), balanced against rights.

4. Sharing

Personal data may be shared with:

Regulators where required by law.
Trusted service providers under confidentiality (e.g., payments, IT).
Authorities where legally required or to protect legal rights.

Personal data is not sold or rented to third parties for marketing.

5. Security

Appropriate technical and organisational safeguards (including encryption and restricted access) help protect data. No system can guarantee absolute security.

6. Your rights

Depending on applicable law, rights may include:

Access your personal data.
Request correction or deletion, subject to legal limits.
Object to or restrict processing in certain cases.
Withdraw consent where applicable.

To exercise rights contact support@prevalostine.com.

7. Retention

Data is retained only as long as necessary for the purposes described or as required by law.

8. Cross‑border transfers

Data may be processed outside your country. Appropriate safeguards will be used where required by law.

9. Updates

This policy may be updated from time to time. Continued use indicates acceptance of changes.

10. Contact

Email: support@prevalostine.com · Phone: +27 82 721 0441